High Fees and Charges: Many property owners have complained about the high fees and charges imposed by Netstrata. These fees are often seen as excessive and not always transparent, leading to dissatisfaction among owners.

Poor Communication: Communication issues, such as slow response times to queries and lack of clear, timely information, have been a common complaint. Effective communication is crucial in strata management, and any lapses can lead to frustration.

Inefficiency and Delays: There have been reports of inefficiencies and delays in addressing maintenance issues and other property-related concerns. Property owners expect prompt and effective management of their properties, and delays can be particularly aggravating.

Lack of Transparency: Transparency in financial management and decision-making is vital in strata management. Allegations of a lack of transparency regarding how funds are used and decisions are made have contributed to the negative perception of Netstrata.

Customer Service Issues: Poor customer service, including unprofessional behavior and unhelpfulness from staff, has also been highlighted. Good customer service is essential in maintaining positive relationships with property owners.

Contractual Disputes: Disputes over contracts and services provided by Netstrata have also been a source of contention. Property owners have reported dissatisfaction with the terms and conditions of their agreements.

These factors combined have led to a decline in Netstrata’s popularity among residential property owners in Australia.