Which of the following headlines do MG Australia’s executives least want to read here?

I am writing and personally delivering this message – by hand – to MG's senior Australian executives and dealer principals to find out which they prefer to shape their company's reputation in the motoring and social media. Which would you choose? And, well done, Mr Allaf, you brought this on MG and yourself.

MG’s 10-Year Warranty Collapses in 10 Days: A $32,000 Mistake I’ll Make Sure Others Don’t

From Roadside to Reputation Ruin: MG’s Customer Experience Nightmare Will Go Public

Shonky MG Dealership Service Forces Journalist to Go Public – Car Dead, Support Missing

MG Ignored Me. The Internet and My Motoring Media Contacts Won’t.

Dear MG: Fix This Now or Watch Me Make Sure No One Else Buys One

MG’s Reputation Hits a Wall: When a Motoring Journalist Is Treated Like This, What Hope for Others?

Ripped Off by MG: My Brand-New Lemon and CX Nightmare

MG: Where Defective Products Meet Deplorable After-Sales Service

The MG Fiasco: How a New Car Purchase Became a Public Relations Disaster

Broken Promises: MG’s Customer Service Is a Complete Disgrace!

Shattered Expectations: Why MG’s Reputation Will Suffer From My Experience

A $32,000 Regret: The Nightmare of Buying an MG HS

MG’s Poor Quality and Worse Service: A Recipe for Customer Outrage!

MG’s Defective Vehicle and Abysmal Service: A Disaster Waiting to Ruin Its Reputation

From Birthday Joy to Breakdown: How MG’s Failure Betrayed a Loyal Customer and Threatens Its Brand

MG’s Broken Promises: Defective Car, Broken Service, and a Reputation in Freefall

MG’s Faulty Car and Customer Service Nightmare – The Story That Will Spread Like Wildfire

How MG’s Neglect and Defective Product Will Cost Them More Than $32,000 in Lost Trust

MG’s Roadside Assistance Failure: A Catalyst for Social Media Backlash and Media Exposure

Defective MG HS and Disgraceful Service: I’m Using My Media Contacts to Warn Every Potential Buyer

MG’s Customer Experience Catastrophe: Prepare for a Public Relations Crisis Fueled by My Story

Ten Days to Failure, Ten Years of Regret: How MG’s Defective Product and Broken Promises Will Echo Across Every Motoring Publication in Australia

$32,000 Down the Drain: Why This Former Wheels Magazine Writer Will Use Every Media Contact to Expose MG’s Shameful Treatment of Customers

Breaking Down on Day Two, Breaking Trust Forever: A Professional Journalist’s Promise to Broadcast MG’s Failures Across Social Media and Motoring Press

Consumer Law Violation and Media Reckoning: How MG’s Defective HS and Appalling Service Will Become a Case Study in Corporate Failure

From Tow Truck to Front Page: Why MG’s 10-Day Product Failure Will Soon Be Trending Across Australian Automotive Media

The $32,000 Mistake That Will Haunt MG’s Reputation: A Motoring Industry Insider’s Public Declaration of War Against Corporate Negligence

Ten Days to Breakdown, Ten Years of Bad Press: Why Every Future MG Customer Deserves to Know What Really Happens When Things Go Wrong

From Financial Review to Social Media Storm: How One Defective MG HS Will Generate More Negative Publicity Than MG’s Marketing Budget Can Counter

Another letter of anger to Powershop, dated May 5, 2025

Today, I posted this to the three executives named beneath, as it is simply not worthy of being our energy supplier.

As not one of you – Tim Olsen, Michael Benveniste or Kristen Goodgame – replied to my email of complaint of March 31, I will be taking it to Energy & Water Ombudsman NSW (EWON)

Mr Olsen/ Mr Benveniste/ Ms Goodgame

On the above date, as I am being ripped off by Powershop, I wrote the letter to you, beneath. Yet, as, instead of solving my problem, you have continued to make it worse, unless one of you replies to me by the end of today – that is, by 6pm, Monday, May 5, 2025 –  advising me as to how you intend to solve my problem, I will be copying this correspondence to EWON and beginning the process of replacing Powershop entirely as our supplier.

If your complacency with angry customers is such that you feel you have no need to respond and are prepared to let them walk away, so be it.

If otherwise, however, in anticipation, I look forward to your prompt reply.

Graham Lauren

0416 171724

 

Unless Powershop sorts out its possibly fraudulent ineptitude in its management of our accounts, we will be leaving it entirely as our supplier, and promoting our dissatisfaction to the media

 

I have long been far from happy with Powershop as a supplier, but I am now disgusted at its ineptitude in managing our accounts, for reasons I outline beneath.

I currently have two accounts with Powershop:

For our office, for Shiro Architects, at 308/35 Buckingham Street, Surry Hills NSW 2010:  806727253

For our home, at 301 2 Shirley Street, Alexandria NSW 2015: 831047257

 

First problem:

On Thursday, 20 March, I received an email without an invoice attached referring to an account numbered 833919141 – nothing to do with us at all – telling me: Just a heads up – there’s a payment of $175.08 overdue on your electricity account. You’ll need to make payment by 31 March 2025. It has links embedded in the page to make payments, but it appears entirely fraudulent. 

At best, If this is not just a Powershop con, it appears to suggest that your systems may have been hacked and your security compromised in managing your customers’ financial interests. 

As this is extremely bad and embarrassing news, if this is the case, this is something both your customers and the media need to know about, which is of course what will happen – I used to work for the Australian Financial Review, so I know exactly how this works.

 

Second problem:

On 25 March 2025, I received an email telling me: Powershop 806727253 Account has $606.73 owing. 

On 25 March, I then received another email telling me that this amount had gone up to $682.89, and this extra amount accounted for the period 8 February 2025 – 8 March 2025. 

Yet, on March 13, I had called Powershop to advise its representative that because our neighbour’s office on our floor at 35 Buckingham Street had experienced a fire on February 8, our office would be unusable for a minimum of six months, meaning that if we got billed for any usage after this date, it would be fraudulent. It appears that this is exactly what has occurred.

On 25 March, I received third email from Powershop telling me:

Please be advised we have issued you two bills today.

You have recently advised there was a fire at site on 07/02/25, so we have estimated usage up to this date, and manually created your next bill with zero usage.

This is manifestly untrue.

 

Third problem:

On Friday, March 28, I then received an email – to my personal email address, nothing to do with my business – saying:

You left a little something behind

Hi Shiro Architects Pty Ltd,

You’ve still got a credit of $659.10 on your closed Powershop account. Get in touch on 1800 462 668 and we’ll help get you reunited with your cash.

However, although we may well do so when we sell our office, which may occur later this year, we have not closed our account, so why I have received this message is a mystery.

Please explain by reply why your systems are so broken and sort out this mess at your end, or it is extremely likely that we will be moving our household account in the very near future from Powershop, too.  

And I will relish publicising the story of your broken systems on my own web site, Shonkr.Com, which exists precisely to discourage others from doing business with shonky suppliers.

I look forward to your prompt reply as to how you will resolve this problem for me.

Graham Lauren

0416 171724